Decrypting orphan files

Having decrypted any encrypted files prior to removing the SmartEncrypt software, it is possible that you may come across files that were overlooked and remain encrypted, otherwise known as "orphan files". 

 

In order to decrypt these orphan files, you will need to:

1. temporarily re-install the SmartEncrypt software;
2. decrypt any orphan files; and
3. manually remove the software again.

Note: To complete the installation, you MUST reboot your computer for the software to work correctly.  We recommend installing the software at a time convenient for you to be able to reboot as required.

 

Steps to re-install the SmartEncrypt software

1. Follow the download and installation instructions.
2. Before launching SmartEncrypt, ensure that you have rebooted your device. Failing to do so may cause errors when trying to run the software.
3. At the login screen (Step 3 in the installation instructions), choose the "Login using company credentials as shown below;
   
   
4. Enter the "Azure SSO Configuration" as follows:
1. Domain: crayon.com
2. Application ID: crayon.com
5. Click "LOGIN" and enter your credentials in the Microsoft login screen when prompted.

 

Steps to decrypt orphan files...

1. Navigate to the file(s) you wish to decrypt.
2. Right-click and choose "Decrypt" and let the software do the rest.
3. Repeat for any other files that you wish to decrypt.

If you encounter any errors during the decryption process, try moving the decrypted files to an alternate location such as your Desktop or Documents folder.

 

 

Steps to remove the SmartEncrypt software...

Once you have located and decrypted all orphan files, you can remove the SmartEncrypt desktop client again. 

Note: a reboot is required to remove the software completely. It is recommended that you remove the software at a time that is convenient for you to be able to reboot your device.

 

To uninstall SmartEncrypt:

1. Click on the windows icon  located in the bottom left-hand corner of the screen (you can also use the windows button on your keyboard). 
2. Start typing the word "SmartEncrypt" until the application appears.
3. Click on "Uninstall" in the right-hand pane as shown below. 
   
    
4. In the Programs and Features window, if not already selected, scroll down until you locate "SmartEncrypt" and select it from the list.
5. Click the "Uninstall" button and select "Yes" when prompted as shown.
   
   
   
6. Follow the prompts and reboot your machine once finished to remove the software completely.